We read the protocol, not the brand.
Clarity implements the reader protocol in full rather than wrapping a handful of manufacturer SDKs. That is why the readers you buy next can be chosen on price and coverage rather than on what your software will tolerate.
The named hardware and the certified device matrix live on the Partners page.
Readers outlive the software decision.
Fixed readers get installed into ceilings and doorframes and stay there for years. A platform that only works with one manufacturer quietly converts that installation into a switching cost, and you find out at renewal rather than at signature.
Keep what you own
An existing fleet is brought into scope rather than replaced. For a retailer who has already tried RFID once, this is usually the single largest line a new rollout avoids.
Buy on merit
The next reader is chosen on price, read performance, and support in your region, rather than on which vendor your platform has a relationship with.
Mix by use case
Overhead in the stockroom from one vendor, handhelds on the floor from another, a tunnel in the DC from a third. One item-level record underneath all of it.
Leave if you want
Nothing in the hardware layer is proprietary to us. A platform worth renewing should be renewed on its merits, not because the alternative is re-cabling your stores.
A full protocol implementation, not a list of logos.
Low Level Reader Protocol is the industry standard for fixed UHF readers. Our edge layer implements it completely rather than wrapping a few vendor SDKs, so a reader that implements LLRP properly can usually be brought in without waiting for a release from us.
The honest edges of the claim.
Does hardware agnostic mean every device works out of the box?
Do you sell hardware, and does that compromise this?
You are a Zebra partner. Are you locked to Zebra?
What if the device we want is not certified?
Bring the readers you already own.
A free POC on your existing fleet is the fastest way to find out what is reusable, and it costs you nothing to find out.