You get a person who knows your account, not a ticket number.
Here’s exactly what that looks like, from the day you sign to the day you renew.
The clock starts before your hardware even ships.
Before a single reader gets installed, your team and ours sit down and agree on the numbers that will define success: what accuracy looks like, what timeline you’re working toward, what a good outcome actually means for your stores. That agreement gets written down, and we get held to it just as much as you do.
Kickoff and KPI alignment
We agree on the specific numbers that matter to your business before any hardware is staged, so nobody is guessing what success looks like three months in.
Site-specific rollout
Your named implementation contact walks your environment before go-live, because a flagship store and a 4,000 square foot outlet don’t deploy the same way.
Go-live, with someone watching
Your first live reads are monitored by a person who already knows your setup, not a support queue seeing your account for the first time.
The relationship that doesn’t end at go-live
Quarterly business reviews, a named point of contact, and an actual paper trail of what we said we’d do and whether we did it.
You’ll talk to the same person next year that you talked to today.
Most software support works like a call center: whoever picks up the ticket owns it until it’s closed, and the next ticket goes to someone else who’s never seen your account before. That’s not how we run this.
You get a named Customer Success contact who knows your store count, your integration history, and what you asked for last quarter. When you reach out, you’re not re-explaining your setup. You’re picking up where you left off.
What that actually means
We close the loop on what we promised. Every time.
A QBR that just reads back a dashboard isn’t worth your hour. Ours starts by reopening last quarter’s commitments: what we said we’d fix, what you said you’d provide, and whether both sides actually followed through. Nothing gets quietly dropped.
We review the previous QBR’s commitments before we talk about anything new, on both sides.
Open tickets, their status, and what’s blocking them get walked through, not just counted.
We agree on what happens next and put it in writing, so the next QBR starts from a real starting point.
This is what’s actually running today, not a pilot-scale promise.
These numbers move week to week because retail doesn’t stop moving. Here’s roughly where they sit.
502M+
RFID tag reads processed in-store, in a typical week
27M+
Tag reads processed across supply chain operations weekly
965K+
Carton counts verified through the supply chain platform weekly
The difference shows up as a pattern you can actually check.
Support that remembers who you are.
Not a ticket number, not a rotating cast, not a dashboard read back to you once a quarter. A person who knows your account, on a team built to still know it next year.